Help Desk Support

This position involves working in a small team to ensure customer levels of satisfaction are maintained to a high standard.

We are looking for an individual having good communication skills, both written and verbal, that help in identification and resolution of application issues.

The role entails working with the development and project teams to help in the testing and evaluation of new system functionality.

With a salary dependent on experience and an ever changing day, this position requires a dynamic and self motivated individual to work with an increasingly dynamic and global solution provider.

Tasks will include:

 Updating  and reporting from the Help Desk

 Issue identification and documentation

 Software testing

 Customer management and satisfaction

 Keeping Service Level Agreements and KPI

 Preparation of user documentation

 Contribution to the Customer User Group

Skills required:

 2 years experience of a software helpdesk

 Good knowledge of MS Office products

Industry experience that would be a benefit:

 supply chain, logistics, warehouse management

 Customer Service

 Use of 'Robohelp'

 Use of Crystal reports

Full application training will be provided.

Should you wish to apply please send in a covering letter and a copy of your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .